Troubleshooting

Ensure your device is charged. Plug it in and look for the red charging light inside the Touch Crystal.

Your charging light will turn green when your Totem is fully charged.

If you are still unable to power on your Totem after it has charged, please click here to submit your feedback.

If your Totem's crystal is pulsing or "breathing" red, it means your Totem's battery is very low.

In this state, your Totem will automatically switch to Eco-mode to conserve power.

In Eco-mode, the lights will dim, Vibe Mode will stop, but you’ll still be able to navigate until the battery is fully drained.  

To get back to full functionality,  just give your Totem a charge!

If your Totem’s lights are dim, it's likely in Eco-mode, which conserves battery by dimming the lights and turning off Vibe Mode.

You can manually enter or exit Eco-mode by clicking the power button once while your Totem is on.

To bring your Totem's lights back to full brightness, exit Eco-mode!

You might be in Eco-mode!

Try clicking the power button once to exit Eco-mode and restore full functionality.

Make sure your Totem is in the vertical orientation, as Vibe Mode only works when it’s hanging vertically.

If Vibe Mode is still not working, share your feedback with us and we’ll help you fix it!

Make sure your red light behind the SOS button is blinking—this tells you that SOS alerts are turned on.

If you can’t get the red light to blink, it may be a device malfunction. Head to our Feedback Portal to report the issue.

If the red light is blinking, ensure you are bonded to those friends by doing a Crystal Check.

SOS alerts can take up to 60 seconds to reach your friends, so give it a moment!

Try these steps to get your Touch Crystal working again:

• Make sure your Totem Compass is in Compass Mode (horizontal orientation)
• Tap the center of the Touch Crystal with the fleshy part of your finger—no gloves!
• Drop your Totem into Vibe Mode (vertical orientation) and back into Compass Mode before tapping the Touch Crystal again.
• If your Totem is wet, dry it off.
• Try powering your Totem Compass off, then turning it on again if none of the above fix it.

Here's what you can do to make sure your Totem gets a satellite connection:

Go Outside

• Take your Totem outdoors and move away from any large structures like walls, buildings, or metal roofs. These can block your Totem from connecting to satellites.
  

Use Eco Mode for Faster Connection

• Your Totem can connect to satellites much faster in Eco Mode, which conserves battery while focusing on the essentials like getting that satellite lock.
  

Be Patient—It Can Take Time

• Establishing a satellite connection can take up to 10 minutes in some cases, depending on your surroundings. Keep your Totem powered on and give it time to complete the process.
  

Avoid Interference

• Be mindful of any electronic interference in your area. Devices like phones, laptops, or other wireless gadgets could potentially slow down the satellite lock process.
  

Reboot and Retry

• If all else fails, power off your Totem and turn it back on. This can reset its connection attempts and help it lock onto satellites more effectively.
  

If your Totem still fails to connect to satellites after trying these steps, let us know—we’re here to help!

To Bond your Totems, make sure they’re less than one inch apart.

We recommend the crystal 'tip to tip' method for the best results! 😉

Press and hold the Touch Crystals on both devices at the same time.

Reminder: your Totem can hold up to 4 bonds, and you can only bond with one Totem at a time.

Still having trouble? Try rebooting both Totems and give it another go!

Before navigating, make sure to calibrate your Totem by spinning in a complete circle while holding it in Compass Mode (horizontal orientation).

This makes sure your navigation is accurate.

If the Bond Light still seems off, double-check that you're bonded to the person you're navigating to. You can only navigate to someone if you're bonded correctly.

Remember: the Bond Light might not always point directly at your friend's chest, but it should guide you in the general direction.

If it's still acting strange, try recalibrating or restarting your Totem.

Try rebooting your Totem by powering it off and back on.

If that doesn’t solve the issue, it sounds like you may be experiencing a device malfunction.

Head to our Feedback Portal to report the problem, and we’ll get it sorted out!

Is your Totem wet?💧

Try drying it off—when your Totem is wet, it behaves similarly to how your phone behaves when exposed to moisture.

If that doesn’t solve the issue, try switching your Totem to Vibe Mode (vertical orientation) and then tilting it back into Compass Mode (horizontal orientation).

Is your Totem wet?💧

Try drying it off—when your Totem is wet, it behaves similarly to how your phone behaves when exposed to moisture.

If that doesn’t solve the issue, try switching your Totem to Vibe Mode (vertical orientation) and then tilting it back into Compass Mode (horizontal orientation).

Try switching your Totem to Vibe Mode (vertical orientation) and then tilting it back into Compass Mode (horizontal orientation).

If it's still Bonding on its own, try rebooting your Totem by powering it off and turning it back on.

If none of the above provide solutions for your Totem Compass, submit a report on our Feedback Portal. We'll work with you to either fix the problem, or we'll send you a replacement Totem through your Limited Warranty.

One thing to note: your Totem Compass Limited Warranty does not cover:

• transportation
  
• storage
  
• improper use
  
• failure to follow the product instructions or to perform any preventive maintenance
  
• modifications
  
• combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Totem
  
• unauthorized repair
  
• normal wear and tear
  
• external causes such as accidents, abuse, or other actions or events beyond ourreasonable control
  

For more information, please read our Terms of Sale.