Product details

Warranty & Returns

Warranty Information: Your limited warranty starts on the date of your purchase and lasts for one (1) year. The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

Return Policy: Except for any products designated on the Website as non-returnable, we will accept a return of undamaged products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within sixty (60) days of delivery.

Customer

Reviews

4.1
Rated 4.1 out of 5 stars
Based on 168 reviews
Total 5 star reviews: 105 Total 4 star reviews: 18 Total 3 star reviews: 14 Total 2 star reviews: 16 Total 1 star reviews: 15
168 reviews
  • Rated 5 out of 5 stars
    2 days ago
    Beyond Wonderland

    These worked great for me! Bought 3for my tribe at beyond, didn't think we would need it. But things started going left, we lost a girl. I found her using my compass and she was having a hard time with something she took. But we were able to find her immediately with the compass in time and help her out thank god. We got her back on track and had a great time for the rest of the weekend.

    T Profile picture for Totem
    Totem
    4 hours ago

    Hey Savon,

    This is amazing to hear, thank you for sharing with our team!

    In moments like this, it's SO important to move quickly and I'm glad the Totem could contribute in a very valuable way.

    Hoping all is well with your crew and happy to know that everyone stayed safe. 🫶🏻

    Kailey Ware
    Customer Success Manager

    SH
    Savon H.
    Verified Buyer
  • Rated 5 out of 5 stars
    1 week ago
    Won't leave without one now.

    We used it at EDC Vages and found my boyfriend everytime, we also used ut in Area 15 it still worked but not as good. It seems like the more people who have a totem in an area it works better.

    T Profile picture for Totem
    Totem
    1 week ago

    Hey Irene,

    We are thrilled to hear that the Totem was reliable for you and your boyfriend during EDC!

    The Totems rely on satellite connection from above to determine location, so it makes sense that they would not work as well in Area15. I can also confirm that the Totems benefit from longer range when more Totems are in an area, so you are spot on!

    We hope you continue to enjoy your Totems and are excited to make more mems with you. 🫶🏻

    Kailey Ware
    Customer Success Manager

    IB Profile picture for Irene B.
    Irene B.
    Verified Buyer
  • Rated 5 out of 5 stars
    2 weeks ago
    havent used yet but customer service is excellent

    i ordered 5 of these guys for my group thats going to electric forest and one of them was damaged, i emailed them and within an hour they got back to me and was immediately working on getting a new one to me! it came shipped and arrived within a few days! some of the best customer service ive had for a product like this and i cant wait to use them!

    T Profile picture for Totem
    Totem
    2 weeks ago

    Hey Indi,

    Thank you so much for the lovely review!

    We apologize for any inconvenience the damaged unit may have caused, but so glad we were able to quickly resolve the issue to ensure you have a wonderful time at EF.

    Our team will be on site this year and would love to see you at one of our meetups.

    See ya soon! 🫶🏻

    Kailey Ware
    Customer Success Manager

    IG
    indi g.
    Verified Buyer
  • Rated 5 out of 5 stars
    2 weeks ago
    Amazing

    After using this EDC Las Vegas as a first time festival goer, it was a lifesaver. I was able to connect with my party. Find the comfort in knowing I could just do my own thing, especially because of cell service being so spotty, but knowing that I always had someone that I could get back to if needed. Would highly recommend and I experienced zero problems throughout the entire event.

    T Profile picture for Totem
    Totem
    2 weeks ago

    Hey Brent,

    Wowza, this is fantastic to hear! No notes. 🤝

    Thank you for taking time to share about your EDC experience. We are honored to be a part of your festival memories and look forward to keeping you connected at many, many more EDC's in the future. 🫶🏻

    Kailey Ware
    Customer Success Manager

    BT Profile picture for Brent T.
    Brent T.
    Verified Buyer
  • Rated 5 out of 5 stars
    3 weeks ago
    Worked better than I expected!

    Getting the totems to sync at first was overwhelming and took me almost an hour but once we were at EDCLV it was easy to locate anyone I was looking for. Spinning in a circle tipsy was interesting so I skipped that part a few times and it still guided me in the right direction.

    T Profile picture for Totem
    Totem
    3 weeks ago

    Hey Elaine,

    Thank you so much for sharing this with our team, this is amazing!

    Noted on your sentiment around setup. We are working to simplify the instructions and the product itself, to make the initial Bonding process a bit easier. Once you have the Totems Bonded and understand the basics though, the Totems are super easy to use in real time. Glad that was your experience!

    At some point in the near future, the Totems will auto-calibrate so you won't have to worry about the spinning. ;)

    We <3 you. Thank you for being here! 🫶🏻

    Kailey Ware
    Customer Success Manager

    ES
    Elaine S.
    Verified Buyer
  • Rated 5 out of 5 stars
    3 weeks ago
    Amazing!

    Used them for the first time at EDC 2026 and I must say it did not let my group down! I saw so many others with them as well so I know all of them helped maximize the range. 10/10

    T Profile picture for Totem
    Totem
    3 weeks ago

    Hey Lee,

    Yessir, this is what we like to hear!

    Same time next year? 🫡

    Kailey Ware
    Customer Success Manager

    LC
    Lee C. C. J.
    Verified Buyer
  • Rated 5 out of 5 stars
    3 weeks ago
    Came in clutch

    I used these at Sonic Temple recently and we were able to find each other in all the chaos. The battery life is great.

    The app was great for showing where bonded totems were in relation to stages. I had so many people asking me about them and if they worked.

    My cell signal was not great but these things were working non-stop!

    T Profile picture for Totem
    Totem
    3 weeks ago

    Hey Brian,

    That pink Totem looks great on you, if I do say so myself! 😎

    We are so happy to hear that you had a great Totem experience at Sonic Temple. Thanks to our latest software release (4.2), we increased battery life as much as possible, so it sounds like you reaped the benefits from that.

    The festival maps in our app are just incredible, right?! So useful and such a value add. Fun fact, if you select any of those POI's and click "compass to this point", the Totem will lead you straight to it!

    Can't wait to be a part of your next adventure! 🫶🏻

    Kailey Ware
    Customer Success Manager

    BK Profile picture for Brian K.google logo
    Brian K.
    Verified Buyer
  • Rated 5 out of 5 stars
    3 weeks ago
    5 Stars

    They worked great at aftershock

    T Profile picture for Totem
    Totem
    3 weeks ago

    Hey Alexandra!

    Heck yeah, this is great news. If you have a fun Totem story from the fest, our team would love to hear it!

    We hope you continue to enjoy for many, many more upcoming festivals. 🫶🏻

    A
    ArmedCadaver

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