Rollout Update - December 17th, 2024
Hey there 🫶
Welcome to another chapter
in our little novel,
Totemly Beautiful: A Love Story
(title still a work-in-progress)
Welcome all, to another
🎉 TOTEM TUESDAY 🎉
(episode 55 - at this point, it’s not old—it’s vintage!)
Alright Tribe—LET'S VIBE!
During Rollout, we are keeping things focused and simple here on Totem Tuesday.
This week, we'll share the latest Rollout Updates, chat about our ongoing Call for Product Reviewers and then touch on our all-important Product Feedback flow.
After that, we'll share some super interesting findings we discovered when looking at the 5 most crowded festivals in the United States!
1) ⬇️ Rollout Update ⬇️
Another shipment of Totems has passed Quality Control and will be leaving HQ tomorrow, headed to our fulfillment partner. That means another group of customers will be getting their tracking numbers in the next few days!
On top of that, the next shipment from our manufacturer is already on the way. UPS says they should arrive at HQ by early next week. At that point, they will undergo inspection and Quality Control before shipping out to customers.
Our number 1 priority continues to be product quality. Although it is slowing down the speed for rollout, our internal team is still committed to handling all Quality Control ourselves until the manufacturer sends us a shipment with an acceptable scrap rate (< 3%).
They aren't quite there yet, but they are making significant progress. 🫶
That means that Quality Control and packaging can be handled by our manufacturer very soon, allowing shipments to go straight from the factory to our shipping partner and speeding up the shipping time from factory to customer by 40-50%.
As of last Friday, we've launched our new-and-improved Rollout Tracker—your go-to resource for all things Totem Compass production and shipping.
Here’s what the revamped Rollout Tracker offers:
1) A live tracker showing who’s next in the queue and estimated shipping timelines for all orders, updated multiple times per week.
2) Updates on production and manufacturing milestones.
3) A permanent feature on our website, serving as the definitive source of truth for all production and shipping updates!
This improved Rollout Tracker is designed to streamline the rollout information each week—it will be replacing the weekly Friday Order Update emails moving forward.
We may be sparing the inboxes a little more now, but chatting with the Totem Tribe is still one of our absolute favorite things to do.
If you ever have any questions, feedback, funny stories, epiphanies... just hit that chat button on the website! 🥰
2) 📣 Call for Product Reviewers! 📣
Are you a content creator or journalist that has a roster of product reviews online?
We're in the process of sending out our very first product review samples, and are looking for honest impressions, primarily from a technical perspective!
If you fit this bill and are interested, please email us at press@totemlabs.com. 🫶
3) 🫶 Product Feedback 🫶
Have you already received your Totem Compass?
We want to hear from you!
Getting feedback from early-adopters like you is ESSENTIAL for our team.
If you've already received your Totem Compass and had a chance to use it, please email us at tribe@totemlabs.com.
We can't wait to hear from you!
🫶
--
Once upon a time, Totem was just an idea—born from the chaos and magic, the shenanigans and beauty, of festivals.
And now people all over the world are receiving their Totems and experiencing this new era of simplicity, freedom, and peace of mind for the first time.
Whether it's feedback from the dance floor, a story shared about reuniting with friends, or simply your belief in our vision, you’ve helped shape this journey.
Totem Tuesday is just a small token of our gratitude for everything you’ve done to bring the Totem Compass to life.
You are our festival family.
You are the ones who inspire us.
Who motivate us.
Who challenge us.
You are the ones that have transformed this experience from an idea and a dream into a full-fledged story.
And the best part?
.
.
.
The story’s far from over.
This is only the beginning of Chapter 2 😘
✌️ + 🩷
The Totem Team
(P.S. — if this is your first Totem Tuesday, we hiiighly recommend that you go back and check out all the past Totem Tuesdays on our website. Every single decision we’ve made with the product is detailed extensively in past editions. Have fun 😘)
