Totem Tuesday: October 22nd, 2024

Latest Timeline Update, rollout info, and how to use SOS. It's so close... The moment is almost here. Tap in for this week's update!

Totem Tuesday: October 22nd, 2024

Hey friends—

Welcome to another very special

Rollout Month edition

of everyone's favorite startup newsletter...

🎉 TOTEM TUESDAY 🎉

(a party for the inbox, since November 2023)

And what a party it is right now! 🥳

We are currently in the middle of Rollout Month, and shipping is set to begin soon.

During this phase, we'll keep things focused and simple here in Totem Tuesday.

First, we'll start with Rollout Updates.

Then, we'll teach you about 3 important features on your Totem Compass, so you can be a Totem Pro when your order arrives.

Ready?

Here we go!

😘

1) ⬇️ Rollout Update ⬇️

Based on the latest update from our Supply Chain, we expect shipping to begin between October 25th - 29th. Yep—that's in the next week! 😍

Once shipping begins, all pre-orders are forecasted to ship within 30 days.

The Shipping Queue is prioritized by chronological order. The first pre-orders will be the shipments to leave our 3PL.

We will continue communicating fresh Rollout Updates every week right here on Totem Tuesday. Additionally, we are sending out email updates to customers every Friday about the status of individual orders.

🫶

2) 🫶 Payment Processing 🫶

If you have not paid for your pre-order yet, please make sure that you pay as soon as possible to avoid any unnecessary delays with your shipping.

Here's how to pay: click the "Pay Now" button in the email titled: "Totem Compass: pay for your order today" which was sent last Friday, October 18th. If you didn't receive this email, then your order is already paid up. 🫶

We will send out another invoice for all remaining unpaid orders on Friday, October 25th.

If you need help, you can begin a conversation with our customer service team by interacting with the Totem Chat on our website.

3) 💼 Totem is Hiring 💼

We are in full-on growth mode! Want a piece of the action?

We are looking for an awesome Product Manager to join our founding team here at the fastest growing fest-tech startup in the world.

Think you've got the stuff we're looking for?

Here is where to apply.

🤗

...

OK! That's all the news for this week.

Are you ready to resume your Totem Compass training?

Let’s turn you into a Totem Pro.

This week's topic is a very important one: SOS 🛟

We'll teach you how to turn SOS on and off, what SOS looks like in Vibe Mode (and Eco Mode), and how to navigate to your friends once they send an SOS alert!

Let’s go, Tribe!

🫶

P.S. —

If you want to learn more about SOS on the Totem Compass, check out our latest YouTube video! There's got a whole series of Educational Videos going up this week on the Totem YouTube channel, covering every topic you could think of.

😘

How to use SOS on your Totem Compass

Totem
Ready to become an SOS expert? Let's go!

1) How to Send an SOS Alert

The SOS Button is one of the most important features on the Totem Compass. It allows you to send an SOS Alert to your friends, letting them know that you want to be found.

The SOS Button is designed to help you feel safe.

Sometimes at a festival, we’re not always in the headspace to venture out alone and find our friends, but we still want to link up with them. The SOS Button makes that possible.

Here's how to send an SOS Alert with your Totem Compass:

1. If you want to be found as quickly as possible, first make sure that you are in an open space where your Totem can get a good satellite connection. It may sound counter-intuitive, but don't go hide in a sheltered place—instead, find an open space away from the crowd where it will be easier for your friends to find you.

2. Press and hold the SOS button on the back of your Totem for 3 seconds.

The SOS Button is the recessed button to the left of your Power Button.

The button is depressed so you don’t accidentally press it and trigger an emergency signal among your friends.

3. Check to make sure your SOS Button starts blinking red. The blinking red light tells you that you are currently sending an SOS Alert.

That's it! Simple enough, huh?

When you want to stop sending an SOS alert, simply press and hold the SOS button just like you did before. The button will stop blinking red, which means that you are no longer actively sending an SOS Alert.

Your Totem will continue to SOS until you do this, so pay attention to that blinking light behind the button!

Totem edm
press and hold the SOS button on the back of your Totem to send an alert

edm compass
press and hold the SOS button again to stop sending an alert

2) Receiving an SOS Alert in Vibe Mode

Now that you know how to send an SOS Alert, let's talk about what it looks like when your friends receive your SOS Alert.

If their Totem is in Vibe Mode (vertical orientation), their Touch Crystal begins blinking "SOS" in morse code while you are sending the Alert. This gets their attention and tells them to come find you.

Peep the first gif below to see what it looks like 🆘

This also works the same way if their Totems are in Eco Mode. Eco Mode is a feature that can significantly extend your battery life (and mutes their Vibe while in vertical orientation). You can see what this looks like in the second gif below. 😘

One important thing to note: SOS alerts are completely silent. That means that it won’t alert the people around you that you’ve activated it through noise or haptics. The only people that will know you're SOSing is the people you've Bonded with.

Sometimes, when we’re feeling vulnerable or frightened in a public setting, we don’t want the people around us to know that we’re experiencing discomfort. The discreet nature of the SOS button respects your privacy 🫶

friend finder
your friend's Crystal will blink "SOS" in morse code

friend finder
this will still happen even in Eco Mode!

3) SOS Alerts in Compass Mode

When your friends enter Compass Mode by lifting their Totem into a horizontal orientation, they will see your Bond Light blinking rapidly. 🚨

This shows them your direction and lets them know that YOU were the one who sent the SOS Alert.


Then all they have to do is follow the blinking light until they find you!  🤗

Just like normal navigation, your Bond Light will get bigger and bigger on your friend's Totem as they get closer to you, before eventually absorbing into their Touch Crystal when they get very close. When your Bond light absorbs into their Crystal, that means it's time for them to use their eyes and look around to find you.

One tip for success:

If you are trying to find a friend that sent you an SOS alert, we recommend doing a quick spin before you navigate to them. Your Totem automatically recalibrates itself when you spin around, making it easier for you to find your friends.

Got all that?

The SOS feature is designed with simplicity in mind. Music festivals and live events are places where it’s easy to experience sensory overload.

When you’re in a vulnerable state of mind, it can be difficult to think clearly. The SOS Button is here to give you peace of mind. 💗

edm totem
when your friend's Totem is in Compass Mode, your Bond Light will blink

rave totem
all they have to do is follow the light to find you!

3 Guaranteed Truths

Hey guess what?

We're almost there. Shipping is expected to begin next week!

It's honestly a bit surreal. So many people around the world have worked so many hours, and overcome so many challenges, to make this possible.

Here's a nugget of wisdom that was shared with us during the early stages:

When you make the leap to launch a startup, no matter how experienced or prepared you are, 3 things are guaranteed to be true.

1) It will be harder than you think.

2) It will take longer than you think.

3) It will cost more than you think.

Opportunity does not exist without hardship.

Period.

The only way you'll make it, is if you know your WHY.

That WHY becomes your North Star. It guides you when things are dark and the path feels uncertain.

Here at Totem, we know exactly why we’re doing this.

We are doing this to bring people together.

To bring more love into the world.

To make life more beautiful.

We are here to help you feel real again.

No apps. No screens. No worries.

Just moments of love, and moments of freedom.

Soon, no one will ever have to get lost at a music festival ever again—unless, of course, they want to. 😉

See you next week!

Totem Team, out.

✌️

(P.S. — if this is your first Totem Tuesday, we hiiighly recommend that you go back and check out all the past Totem Tuesdays on our website. Every single decision we’ve made with the product is detailed extensively in past editions. Have fun 😘)

Totem
the moment is almost here, Totem Tribe! 

it's coming so soon...

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