Product details

Warranty & Returns

Warranty Information: Your limited warranty starts on the date of your purchase and lasts for one (1) year. The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

Return Policy: Except for any products designated on the Website as non-returnable, we will accept a return of undamaged products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within sixty (60) days of delivery.

Customer

Reviews

4.1
Rated 4.1 out of 5 stars
Based on 173 reviews
Total 5 star reviews: 108 Total 4 star reviews: 18 Total 3 star reviews: 15 Total 2 star reviews: 17 Total 1 star reviews: 15
173 reviews
  • Rated 5 out of 5 stars
    15 hours ago
    Everyone on the Totem Team is Amazing

    ACHIEVEMENT UNLOCKED!! I met not only fellow crawlers but amazing human beings! The entire totem team is just so amazing and kind! I can’t even begin to describe how genuine of an interaction I had with Carter and Chase at EF 2026. And the customer support from Kailey has also been seamless! I want to thank you for creating this product and helping our family stay together!

    T Profile picture for Totem
    Totem
    36 seconds ago

    Hey Quybao,

    The fellow crawlers say it was an honor to meet you & the crew. ;)

    It's always such a pleasure to meet new friends at a festival that instantly resonate with what we are building...AND you guys came to the secret meetup the next day. How awesome is that?!

    Thank you for being supportive, kind, and all around a great human. We love that you & your fam are in this community with us. 🫶🏻

    Kailey Ware
    Customer Success Manager

    QN
    Quybao N.
    Verified Reviewer
  • Rated 5 out of 5 stars
    21 hours ago
    Highly recommend. 100/10

    The creators and staff are truly amazing, wonderful, wholesome souls. Met Carter at E.Forest because of his DCC shirt, only to find out he’s the founder. Him and his wife were actually in the middle of shooting a video of how totem works, when my friend and husband came up to Carter with me.

    The product is an absolute game changer. The rest of the weekend we were strictly using our totems to find each other and running through the crowds to see how well they worked. I cannot recommend them enough and will be using them for every faire, concert and festival we go to. My husband is known for walking WAY too fast, forgetting people are around him and the king of side quests. Using the Totem compass will give me so much peace of mind when he’s off in his own little world.

    T Profile picture for Totem
    Totem
    7 minutes ago

    Hey Rachel,

    Wowza, this is a beautiful recap of your experience with the Totem and our team—thank you so much for sharing with us! 🫶🏻

    It sounds like you and your hubby had a fantastic time at Electric Forest and we can't wait to be a part of all your faires, concerts, & festivals up ahead.

    Hope to cross paths with you both again very soon!

    Kailey Ware
    Customer Success Manager

    RM Profile picture for Rachel M.google logo
    Rachel M.
    Verified Reviewer
  • Rated 5 out of 5 stars
    Yesterday
    1st Electric Forest

    Me and my Tribe used the Totem Compass for the first time and we had no problems finding each other or the one I used to make Home base with, I will highly recommend this product to anyone who attends large festivals, it's so simple I'm pretty sure my 4 and 5 Year old great nieces could operate and with a YouTube set-up video it's full proof in my opinion.

    So at Electric Forest I personally got to meet Carter and Kailey and the rest of the team, there some of the most genuine people iv ever met, so down to earth and there not just to promote the Totem but to help out with any issues I might have or answer any questions, Carter did update my Totem for me he also gave me a couple of gifts the really sweet Totem Pin and a really nice collapsible fan 🪭.

    Get your Tribe some Totem Compass and never lose a Tribe member again

    Bring all Ravers Home to Basecamp

    Thank you

    T Profile picture for Totem
    Totem
    22 hours ago

    Hey Dale,

    Thank you for taking the time to share such a thoughtful review with us. We SO enjoyed meeting you at Electric Forest & glad to hear that you had an amazing Totem experience at the fest.

    Enjoy your gifties and reach out to us if you need anything at all. Stoked to be a part of all your upcoming events. 🫶🏻

    Kailey Ware
    Customer Success Manager

    DM Profile picture for Dale M.google logo
    Dale M.
    Verified Buyer
  • Rated 5 out of 5 stars
    2 weeks ago
    Beyond Wonderland

    These worked great for me! Bought 3for my tribe at beyond, didn't think we would need it. But things started going left, we lost a girl. I found her using my compass and she was having a hard time with something she took. But we were able to find her immediately with the compass in time and help her out thank god. We got her back on track and had a great time for the rest of the weekend.

    T Profile picture for Totem
    Totem
    2 weeks ago

    Hey Savon,

    This is amazing to hear, thank you for sharing with our team!

    In moments like this, it's SO important to move quickly and I'm glad the Totem could contribute in a very valuable way.

    Hoping all is well with your crew and happy to know that everyone stayed safe. 🫶🏻

    Kailey Ware
    Customer Success Manager

    SH
    Savon H.
    Verified Buyer
  • Rated 5 out of 5 stars
    1 month ago
    Won't leave without one now.

    We used it at EDC Vages and found my boyfriend everytime, we also used ut in Area 15 it still worked but not as good. It seems like the more people who have a totem in an area it works better.

    T Profile picture for Totem
    Totem
    1 month ago

    Hey Irene,

    We are thrilled to hear that the Totem was reliable for you and your boyfriend during EDC!

    The Totems rely on satellite connection from above to determine location, so it makes sense that they would not work as well in Area15. I can also confirm that the Totems benefit from longer range when more Totems are in an area, so you are spot on!

    We hope you continue to enjoy your Totems and are excited to make more mems with you. 🫶🏻

    Kailey Ware
    Customer Success Manager

    IB Profile picture for Irene B.
    Irene B.
    Verified Buyer
  • Rated 5 out of 5 stars
    1 month ago
    havent used yet but customer service is excellent

    i ordered 5 of these guys for my group thats going to electric forest and one of them was damaged, i emailed them and within an hour they got back to me and was immediately working on getting a new one to me! it came shipped and arrived within a few days! some of the best customer service ive had for a product like this and i cant wait to use them!

    T Profile picture for Totem
    Totem
    1 month ago

    Hey Indi,

    Thank you so much for the lovely review!

    We apologize for any inconvenience the damaged unit may have caused, but so glad we were able to quickly resolve the issue to ensure you have a wonderful time at EF.

    Our team will be on site this year and would love to see you at one of our meetups.

    See ya soon! 🫶🏻

    Kailey Ware
    Customer Success Manager

    IG
    indi g.
    Verified Buyer
  • Rated 5 out of 5 stars
    1 month ago
    Amazing

    After using this EDC Las Vegas as a first time festival goer, it was a lifesaver. I was able to connect with my party. Find the comfort in knowing I could just do my own thing, especially because of cell service being so spotty, but knowing that I always had someone that I could get back to if needed. Would highly recommend and I experienced zero problems throughout the entire event.

    T Profile picture for Totem
    Totem
    1 month ago

    Hey Brent,

    Wowza, this is fantastic to hear! No notes. 🤝

    Thank you for taking time to share about your EDC experience. We are honored to be a part of your festival memories and look forward to keeping you connected at many, many more EDC's in the future. 🫶🏻

    Kailey Ware
    Customer Success Manager

    BT Profile picture for Brent T.
    Brent T.
    Verified Buyer
  • Rated 5 out of 5 stars
    1 month ago
    Worked better than I expected!

    Getting the totems to sync at first was overwhelming and took me almost an hour but once we were at EDCLV it was easy to locate anyone I was looking for. Spinning in a circle tipsy was interesting so I skipped that part a few times and it still guided me in the right direction.

    T Profile picture for Totem
    Totem
    1 month ago

    Hey Elaine,

    Thank you so much for sharing this with our team, this is amazing!

    Noted on your sentiment around setup. We are working to simplify the instructions and the product itself, to make the initial Bonding process a bit easier. Once you have the Totems Bonded and understand the basics though, the Totems are super easy to use in real time. Glad that was your experience!

    At some point in the near future, the Totems will auto-calibrate so you won't have to worry about the spinning. ;)

    We <3 you. Thank you for being here! 🫶🏻

    Kailey Ware
    Customer Success Manager

    ES
    Elaine S.
    Verified Buyer

Never Lost Again

Bundle Up for Big Savings

Shopping for the whole group? Check out our bundle options to unlock big savings!

Totem Bundles