Hey Totem Tribe,
We’ve officially updated our Return and Warranty Policy in our Terms of Sale to better serve our customers—and to reflect our commitment to your satisfaction and trust.
Here’s what’s new:
🔁 Return Window
Old: 14 Days
New: 60 Days ✅
Why the change?
We want you to feel totally confident in your Totem Compass purchase. That’s why we’re giving you more time to take your Totems for a spin—whether that’s around the neighborhood, at a park, or anywhere with a clear view of the horizon!
Important: Refunds will only be issued for items returned in their original, undamaged condition. If an item isn’t resaleable, it won’t be eligible for a return.
🔁 Warranty Window
Old: 90 Days
New: 1 Year ✅
Why the change?
We’ve always stood behind the quality of our products and have consistently replaced Totems when hardware issues came up—even after 90 days. Now, we’re putting that same commitment into writing so all customers, new and longtime, know exactly what to expect.
As a community-powered company, Totem has grown thanks to you—our amazing Tribe. Your feedback drives our evolution, and these changes are a direct result of the thoughtful suggestions you’ve shared.
So please keep it coming. Whether it’s a great idea, an area for improvement, a glowing review, or even just a dank meme—we’re all ears. 🫶
You can always drop us a line on social media or submit feedback through our Feedback Portal.
