Crystal Club
60day
Risk-free trial
We’ll arrange the return and a full refund of the purchase price.
Scanned your Totem? You're in the right place.
Totem Support
Your Totem Hub
Troubleshoot
Quick answers to common questions.
Why isn't my Totem's Touch Crystal responding?
Try these in order:
- Check the battery. Below 25%, the Touch Crystal turns off to save power. Charge it and try again.
- Do a tilt reset. Hang your Totem vertical, then lay it flat and wait 3 seconds.
- Turn off Compass Lock. If you use the app, open Compass Settings and make sure Compass Lock is off.
- Restart it. Power off, then on.
Still not responding? Chat with us and we’ll help you out!
Why is my Touch Crystal breathing red?
Your Totem needs a charge.
- Check the battery. A slow, pulsing red Touch Crystal indicates that your battery is low.
- Charge your Totem. Connect it to power and let the battery recharge.
Why isn't my Totem connecting to satellites?
- Go outside, away from big roofs and walls.
- Give it a few minutes on the first start of the day (longer after a long trip).
- Hanging vertical in Eco Mode locks on fastest. The app's Satellite Boost helps too.
Why is my Totem pointing the wrong way?
Try these in order:
- Recalibrate your Totem. Hold it flat and turn a full circle until the Halo flashes white.
- Move away from interference. Keep your Totem away from phones, metal jewelry, and other nearby metal objects while calibrating.
- Create more distance. Move at least 15 m (45 ft) away from your friend and give the Totems a minute under open sky.
- Check the light behavior. A slowly breathing friend light means communication is inactive. Your Totem is pointing toward that friend’s last known location, not their current one.
Still pointing the wrong way? Chat with us and we’ll help you out.
How do I check for the latest software version?
- Watch the Crystal when your Totem powers on.
The color shown represents your current software version.
Latest software release color is shown here.
How do I remove a Bond?
Choose either method:
On your Totem
- Triple-tap the Touch Crystal evenly — think “ba-na-na.”
- Select the Bond: Single-tap to cycle through your saved Bonds.
- Remove it: Press and hold the Touch Crystal when the Bond you want to remove is selected.
Use the app
- Open the Totem app.
- Select the Bond you want to remove.
- Tap Remove.
Do I need my phone or the Totem app to use my Totem?
No. Finding friends, Bonding, SOS, and navigation all work directly on your Totem—no phone or cell service required.
The free Totem app only enhances your Totem experience and gives you access to cool features!
Returns & warranty
A little peace of mind.
Refund policy
1year
Warranty
Covers defects in materials and workmanship within a year from purchase.
We replace the Totem or the part, and we pay the shipping.
Bought on Amazon or from a retailer?
Same trial, same warranty, same team.
Returns and replacements go through the place you bought it, and we’ll guide you through it.
Need to start a return or warranty claim?
Let our team know what's going on and we will help you get started!
Talk to a human
Real people. Real answers.
Our support team uses Totems at festivals, just like you!
Whatever it is, reach out and we’ll make sure you are taken care of. 🫶🏻
7 days a week, 365 days a year