Welcome to the Totem Tribe!

Follow the steps below to get familiar with your Totem and ready for your first event.

If anything feels off along the way, our support team has your back, always. 🫶🏻

Step 1 · Unbox & anatomy

Unbox and meet your Totem.

In the box: your Totem Compass, two lanyards and a USB-C charging cable. Tap a part to see it on your Totem.

1 Touch Crystal
The heart of your Totem. It shows your color and helps you identify nearby friends. Touch and hold it to Bond.
2 LED Ring
Points to your friends in Compass Mode. Moves with the music in Vibe Mode.
3 Vibe Mode (vertical)
Hanging from a lanyard: the LED Ring moves with the music and the Touch Crystal shows your Bond color.
4 Compass Mode (horizontal)
Laid flat: the LED Ring points to your friends, and their colors appear in the Touch Crystal when they're close.
5 QR Code
Scan it for setup, guides and support.
6 Power Button
Press once to turn on, press and hold to turn off. While it's on, press once to switch between Vibe Mode and Eco Mode.
7 SOS Button
Hold it to alert your Bonded friends.
8 Charging Port
USB-C. A full charge takes about 45 minutes.
9 Attachment Points
One on each side: clip both ends of a lanyard on.
10 Two lanyards
Pink and black, elastic and adjustable. Both come in the box.

Step 2 · App & update

Connect the app, then update.

Get the free Totem Compass App, turn on your phone's Bluetooth, then follow these four steps.

1 Power on and pair
Double-click the Power Button on the back. When the Touch Crystal breathes blue, Bluetooth is on: tap Connect in the app.
2 Update your Totem
Make sure you're running the latest version: 5.1, with the Blue Sparkle Touch Crystal. The app offers it in one tap, about two minutes.
3 Name and color your Bonds
Give every friend a name and a Crystal Color.
4 See friends on the map
Your Bonds show up on the map in the app, so you can see where everyone is.

Download on theApp Store Get it onGoogle Play

Explore all app features

Free on iPhone and Android. No account needed.

Totem not connecting to the app? Click here to let our team know. We're happy to help you out!

Step 3 · Bond

Bond with your friends.

A Bond is a person (or a waypoint) your Totem can find. Each Compass holds up to eight, and they're stored until you delete them.

1 Get everyone together
Lay all the Totems side by side powered on, flat on a table or in your hands.
2 Pick a leader
Choose one Totem to be the Primary Totem.
3 Start Bonding
Touch and hold the Primary Totem's Touch Crystal for 6 seconds, until its ring starts flashing through colors.
4 Add the rest
Press and hold each of the other Touch Crystals until every ring is quickly flashing rainbow.
5 Lock it in
Touch and hold the Primary Totem's Touch Crystal one last time. Every Totem gets its own Crystal Color, and everyone's Bond Lights match.

1 Side by side
Lay two Totems flat next to each other, Touch Crystals facing, with the long sides of the Crystals toward each other.
2 Press and hold both
Press and hold both Touch Crystals at the same time. Both rings pulse blue.
3 You're Bonded
Keep holding until the ring turns your friend's color and collapses into the Crystal. Repeat for each friend.

Bonding is a secure, two-way process. No one can Bond with you without your consent.

Bond unsuccessful? Turn off all Totems and restart the Bonding process, or Bond Totems one at a time with Quick Bond. Still stuck? Click here to let our team know. We're happy to help you out!

Step 4 · Navigate

Find your people.

Your Totem uses satellites to figure out its location. Once powered on, your Totem automatically searches for satellites.

Swirling? Your Totem is still searching.
No swirling? Your Totem is ready to navigate!

1 Hold it flat
Compass Mode: your friends' lights appear either on the ring or in the Touch Crystal.
2 Spin
To help your Totem know which direction it's facing, spin until you see the bright, white flash.
3 Pick a color
Each light shown is one friend or waypoint. Turn until the one you want points straight ahead.
4 Follow it
The light grows as you get closer.
5 Reach your friend
When your friend or waypoint is nearby, the light moves into the Touch Crystal.

A pulsing light means you've lost contact for now: it points to where they were last seen.

Step 5 · Pre-event checklist

Your Totem Playbook

Run through it at home, download before you go.

Open the Totem Playbook

Your Totem Playbook

Support

Need help? We've got you.

Totem User Manual
Quick answers to common questions
Real humans ready to support you!

Visit Support

Returns & warranty

A little peace of mind.

60days

60-day risk-free trial

Use it at a real event. If it isn’t for you, email tribe@totemlabs.com with your order number within 60 days of delivery and we’ll arrange the return and a full refund of the purchase price.

Refund policy

1year

1-year warranty

Covers defects in materials and workmanship for a year from purchase. We replace the Totem or the part, and we pay the shipping. Email tribe@totemlabs.com with your order number and a quick photo or video.

Warranty terms

Bought on Amazon or from a retailer?

Same trial, same warranty, same team. Email us first: most issues are fixed in one message. Returns and replacements go through the place you bought it, and we’ll guide you through it.

Need to start a return or warranty claim?

Email us your order number (and a quick photo or video for warranty). Most things are sorted in one message.

tribe@totemlabs.com